The participant from Greece has requested a withdrawal just before submitting this grievance. However, their winnings haven’t been received however. The complaint was rejected since the player did not respond to our messages and concerns.
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The player from Greece requested a withdrawal lower than two weeks previous to distributing this criticism. The payment hasn’t been processed nonetheless. The participant later on verified which the withdrawal was processed effectively, as a result we marked this grievance as settled.
Information processing for just about any from the aforementioned applications is going to be executed via paper-centered, computerised or telematic implies, whichever is most fitted for making certain the safety and confidentiality on the processed information.
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Then they blocked my account and started an account verification system in which I used to be remaining with no cash I'd in the bookmaker (€900).
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Yow will discover far more information about most of the grievances and black details inside the 'Protection Index described' section of this critique.
The participant from Portugal has long been blocked. The casino thinks the player has established a number of accounts. We rejected the criticism since the participant stopped responding.
The player from Germany documented which the casino unjustifiably shut their account because of a sluggish reaction. The participant experienced currently accomplished the verification course of action but was continually asked For added documents. The Complaints Crew intervened, and immediately after interaction with the casino, it was clarified that the player did not respond to a movie verification ask for in the delivered seven-working day period of time.
The player from Portugal is encountering issues withdrawing his money as a result of verification challenges instantly Along with the payment supplier. The complaint was rejected as we did not obtain any response through the participant pertaining to our messages and inquiries.
The player from Greece had LEON Ambassador requested an account closure at Twin Casino resulting from fears about gambling dependancy. The casino had closed the account only to permit it to be reopened afterwards Along with the similar email, leading to a lack of 336 euros. The player was requesting a refund of the quantity. We contacted the casino, requesting clarification on how a self-excluded participant could make a new account Together with the same info.
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